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Big Childcare

Updated 2026-09-05 · 2,998 reviewed · 153 listed · Scored from 5 Google reviews · How we rank ›

1.8(5) 54 composite score See reviews on Google ✓ Google-verified
Before & After School Care / OSHCEducation CenterLong Day Care CentresInfant & Toddler Nursery CareLearning Center
Big Childcare
Location
Victoria Park
Services
Before & After School Care / OSHC, Education Center, Long Day Care Centres
Reviews
5
Ranking
#105 in Before & After School Care / OSHC

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.

What reviewers think

Four of five recent reviews report serious concerns: staff conduct, incorrect billing that recurs despite complaints, and phones that go unanswered. One family praised exceptional care and swift resolution after escalation to management (Ted), suggesting issues may stem from frontline systems rather than core service quality, but the pattern of unresolved billing disputes and communication breakdowns is alarming.

Praised for
  • supportive staff in holiday care
  • accommodating to schedule changes
  • staff resolve issues when escalated
Watch-outs
  • staff behavior concerns
  • poor billing transparency and repeated overcharges
poor-communicationoverpriced
Think twice if: Parents concerned about billing accuracy, responsive communication, and staff professionalism should verify current systems before enrolling.

Strengths

  • holiday and casual care options
  • claims over a decade of operation

Worth knowing

  • Ted (staff member) escalated and resolved a holiday booking dispute
  • Repeated overcharging reported; billing checks recommended weekly according to multiple parents
  • Phone lines repeatedly unavailable or unanswered

What reviews say by service

Before & After School Care / OSHC
One family reported supportive, accommodating service after escalation; four others cite unresponsive contact and billing issues.
Long Day Care Centres
Core care praised as exceptional in one review; systemic communication and billing failures reported in others.
Education Center
Limited direct evidence; linked to holiday and before/after school operations with mixed outcomes.

How it compares

  • Rated 1.8 against a 4.69 average across the 111 before & after school care / oshc businesses listed here.
  • Has more Google reviews than 19% of the businesses in this directory.

How did this business earn its score?

Our Rubric
Star rating 45
Review volume 34
Review recency 100
Review sentiment 33
Profile completeness 100
Verification 30

Rating breakdown

5
1
4
0
3
0
2
0
1
4

Questions people ask

Can I contact Big Childcare by phone?
Multiple recent reviews report the phone line (03 number) fails to answer or connect. Email or in-person contact may be more reliable.
What should I monitor if I enrol my child?
Several parents advise checking billing weekly, as repeated overcharges have been reported and customer service did not respond to disputes.
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Every reviewer praises the calm, purposeful Montessori approach and the visible growth children show-confidence, independence, toilet training, language skills. Educators are consistently named and appreciated; manager Charlotte is singled out for responsiveness. Facilities are spotless and thoughtfully arranged. No complaints appear across 20 five-star reviews. Parents highlight how quickly anxious children settle and thrive, the freshly prepared meals, and the genuine investment staff show in each child's individual journey. The centre feels intentional rather than purely custodial, with celebrations, orientation care, and genuine relationship-building setting it apart.

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Most families describe an exceptionally warm, clean centre where children settle quickly and educators are genuinely invested in their wellbeing. Parents consistently praise open communication, the peaceful location away from main roads, and safe parking. One family's detailed account under new management revealed concerning practices: the owner labelled their infant negatively, staff were instructed to reduce comforting, the child was left upset without contact for 40-45 minutes, and an unexplained facial injury went unreported. This family moved elsewhere and saw immediate improvement.

Long Day Care CentresBefore & After School Care / OSHCEducation Center
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Nurture Early Learning at Victoria Park
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Nurture Early Learning at Victoria Park

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Staff at Nurture Early Learning build genuine relationships with children and parents alike, with particular strength in settling anxious infants and easing first-time parent nerves. Educators tailor activities to each child's needs through art, sensory play, and scheduled programs like dance classes; families report daily updates, quick responses to concerns, and a warm community atmosphere where children thrive from their first weeks.

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Last updated 2026-09-05