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Big Childcare

Updated 2026-08-05 · 2,217 reviewed · 130 listed · Scored from 4 Google reviews · How we rank ›

2.0(4) 57 low data composite score See reviews on Google ✓ Google-verified
Infant & Toddler Nursery CareLong Day Care CentresLearning CenterEducation CenterBefore & After School Care / OSHC
Big Childcare
Services
Infant & Toddler Nursery Care, Long Day Care Centres, Learning Center
Reviews
4

What recent reviews say

Three of four recent reviewers report serious issues: repeated billing errors with no response to complaints, and phone calls that never connect. One parent praised staff as supportive and their child's care as exceptional, though even this reviewer had to escalate a booking conflict before getting help. Review evidence is limited by low volume.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • supportive and accommodating staff
  • children enjoy attending
  • responsive management when escalated
Watch-outs
  • billing errors and overcharging
  • poor communication and lack of response
  • phone calls go unanswered
poor-communicationoverpriced
Think twice if: Parents who need reliable billing and easy phone contact should investigate their current systems before enrolling.

Strengths

  • staff described as supportive and accommodating
  • operates 7 days with holiday and casual care options

Worth knowing

  • Ted (staff member) resolved booking conflict after escalation
  • service operates 7 days per week

What reviews say by service

Before & After School Care / OSHC
Billing and communication failures dominate recent reviews; one parent praised care quality but had to escalate to resolve a booking issue.

How it compares

  • Rated 2 against a 4.66 average across the 80 before & after school care / oshc businesses listed here.
  • Has more Google reviews than 27% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 50
Review volume 30
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
1
4
0
3
0
2
0
1
3

Common questions

What services does Big Childcare offer?
Before school care, after school care, curriculum day care, holiday care, and OSHC, according to their website. They operate 7 days.
Can I reach them by phone?
They list a phone number, but multiple recent reviewers report calls repeatedly fail to connect.
Request a quote

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Most families describe an exceptionally warm, clean centre where children settle quickly and educators are genuinely invested in their wellbeing. Parents consistently praise open communication, the peaceful location away from main roads, and safe parking. One family's detailed account under new management revealed concerning practices: the owner labelled their infant negatively, staff were instructed to reduce comforting, the child was left upset without contact for 40-45 minutes, and an unexplained facial injury went unreported. This family moved elsewhere and saw immediate improvement.

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Nurture Early Learning at Victoria Park

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Staff at Nurture Early Learning build genuine relationships with children and parents alike, with particular strength in settling anxious infants and easing first-time parent nerves. Educators tailor activities to each child's needs through art, sensory play, and scheduled programs like dance classes; families report daily updates, quick responses to concerns, and a warm community atmosphere where children thrive from their first weeks.

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Last updated 2026-08-05